Delivery & Returns

United Kingdom:

Free delivery for all orders above £70.00.

Standard delivery:

£3.00 - Royal Mail 1st Class Post or Evri (up to 2 days), tracked

Next working day delivery:

Guaranteed by Royal Mail:

​Royal Mail Tracked 24 - when order is placed by 10am. Royal Mail Tracked 24 is a service which aims to deliver the next working day, including Saturdays - £8.00, tracked

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Rest of the World:
decorella ships worldwide. Please contact me to arrange shipping details.

accepted payments methods:

  • pay pal

  • major credit and debit cards: VISA, Mastercard, American Express

 

Cancellations and return policy

​If you wish to cancel your order: 

(a) you can notify us by email at [email protected] before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below:
you can return goods you have ordered from the e-boutique for any reason at any time within 14 days of the receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 
Upon receipt of the goods and following a full inspection by ourselfs where items are received in the original condition we will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card as used for the original purchase.

The rights to return the goods to us as referred to above will not apply in the following circumstances

  • If any products have been made or customised specifically for you

  • if following my inspection there is deemed to be any damage or wear to the items

  • If items are returned outside the agreed 14 day period

  • If there are any faults on the goods on delivery and we have not been notified within 7 days of arrival.

  • for hygiene purposes, we can not refund or exchange earrings unless faulty.

 

eco packaging, cardboard box  with product in a black tissue paper

We try to be as eco as possible. Beautiful eco packaging is available for every order, no need to pay extra. At the moment 100% of the packaging items are recyclable

 

 

 

 

small grey jewellery box