Thank you for visiting the decorella.co.uk website.
Listed below are the Terms and Conditions for use and apply to the use of and/or the purchase of goods from this website at www.decorella.co.uk
The www.decorella.co.uk website is operated by:
decorella - Magdalena Buschmann
Contact details are as follows:
General email: [email protected]
86 Worple Road, SW19 4HZ, London
You are deemed to place an order by ordering via the online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement, detailing the products you have ordered and the total cost of the order. This will be from [email protected]
decorella may refuse to accept an order:
(a)where goods are not available;
(b)where we cannot obtain authorisation for your payment;
(c)if there has been a pricing or product description error; or
(d)if you do not meet any eligibility criteria set out in our terms and conditions.
- PayPal - there is no need to have PayPal account in order to make a purchase, you can use your bank card when checking out if preferred.
- Create Payments: usingmajor debit and credit cards
The prices include VAT.
Please see the delivery section for prices
If someone without authority signs for your delivery (when you choose 'Signed For') at the address given by you it will not be the responsibility of decorella.
As items require a signature on delivery, if you should not be available to do this and they are returned to a Royal Mail depot it becomes your responsibility to make arrangements to collect them.
Items will only be dispatched once full payment has been received, verified and accepted.
We will endeavour to dispatch items within two working days of the order being placed but cannot be held liable for late delivery caused by circumstances beyond the control.
Whilst every effort is made to maintain stock quantities accurately there may be occasion where this system fails and if for any reason this occurs and we are unable to fulfil your order we will inform you as soon as we become aware of this and provide you with a full refund.
Cancellations and return policy
If you wish to cancel your order:
(a) you can notify us by email at [email protected] before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below:
you can return goods you have ordered from the e-boutique for any reason at any time within 14 days of the receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods and following a full inspection by ourselfs where items are received in the original condition we will give you a full refund of the amount paid or an exchange credit as required. Refunds will be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances: If any products have been made or customised specifically for you
if following my inspection there is deemed to be any damage or wear to the items.
If items are returned outside the agreed 14 day period
If there are any faults on the goods on delivery and we have not been notified within 7 days of arrival.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER OR ORDER. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THIS WEBSITE.
Because of a new data privacy law that is being introduced in the EU on 25 May 2018, I’ll be sharing some more information with you about how we collect and use your personal information. Nothing will change on how you use or shop online with decorella. We will just provide you with more power and control over your personal data.
General Data Protection Regulation (GDPR)
Your rights relating to the information we hold about you.
We want to give more power and control back to you over your data. You now can request a download, edit or deletion of your personal information. You can do this by contacting us [email protected]
How we keep your personal information safe
The types of personal information we collect and use to offer the services we promise to you and the legal basis we rely on, to use this information
Full transparency on the information that’s submitted by you or collected by us and the reasons why this information is needed to:
Provide you with the best possible recommendations for jewellery supplies and associated products in the most efficient way.
Be able to deliver your products when you purchase them through the website online.
Understand which parts of our product you enjoy the most and to continuously improve our service to you.
We will never sell your data and we will always allow you to have control over it.
What personal information do we collect?
We may collect the following information:
Your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, IP address, shopping history, date of birth and any other information you may give us.
What we do with the information we gather?
There are a few reasons that we require this information. We will use it to provide the products or services that you have asked for and to provide you with a personalised shopping experience. For customer care purposes to allow us to answer your enquiries and any future communications with you. For internal record keeping and accounting requirements.
We will never store your payment details, whether they be debit or credit card details of Paypal account login information.
Protecting your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a Secure Socket Layer (SSL) encryption on our site which encrypts your information, preventing it from unauthorised use.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We offer the chance to receive updates, news, early access to sales, new collection and product launches, events and more via our email mailing list. We will only send you these communications if you proactively consent by opting-in to receive them. If you wish to unsubscribe from these messages, you can do so at any time via any newsletter that you have received from us or by emailing us directly [email protected]
Controlling your personal information
You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us at [email protected]
You also have the right to review and update your personal details. You can do so by logging into the ‘My Account’ section of the site and updating your information.
If you need to remove or change saved credit/debit card details, then please contact us and I will be able to help with your request.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
There are a number of different types of cookie that we use on our site.
Website functionality cookies are used to provide the online services required for our site to function and are essential for us to be able to do so. These enable features such as the shopping cart, wish list and account functionality.
Website analytics cookies are used to track how customers use and interact with our website. These include counting the number of visitors to our website. This helps us improve the experience for customers.
By using our site, you agree to us placing these sorts of cookies on your computer or device and accessing them when you visit the site again in the future. You can delete any cookies that are stored on your device by following the instructions in the relevant help section of your chosen browser. Please be aware that by removing these cookies it may impact your browsing experience when using the site.